ONLINE DISPUTE RESOLUTION

If you've had a problem with any online purchased goods or services you can use this site and to try to reach an out-of-court settlement . It can be used only if you live in EU and the trader is basedin the EU. In some countries, you can also use this site if you are a trader and you want to complain about a consumer over a good or service you sold online.

https://webgate.ec.europa.eu/odr